Frequently Asked Questions

Below are the answers to some of the most frequently asked questions.
If you can’t find an answer to your question, please don’t hesitate to contact us.

Yes, you can always cancel your subscription, at any time for any reason. All cancellations can be emailed to support@levhaolam.com.

We work hard to ensure that you get to enjoy the best that Israel has to offer. We pack everything to the best of our abilities. Items may get damaged during shipment. Please contact us at support@levhaolam.com if anything in your package is damaged or missing, and we will address the matter immediately.

Yes. When subscribing, please provide the address of the recipient in the comments section of the subscription form.

The Lev HaOlam team carefully selects a variety of products to fill your monthly package.  Specific products vary from package to package, but the items Lev HaOlam chooses consist of boutique chocolates, sweets, olive oil, tea, cosmetics, wine, dried fruits, artisan ceramics and Judaica. Your package forms a direct connection between you and the producers that make it happen.

The packages are sent at the beginning of each month. Subscriptions received up until the final day of the month, will be shipped during the first week of the following month. *Example: All registrations between July 1st –July 31st will be shipped during the first week of August.

Tracking information is usually available around the 5th of each month (after the packages have been shipped).  Feel free to email us at Support@LevHaOlam.com and we will be more than glad to send you your tracking information.

All of the food items we buy are packaged items and are purchased from other companies located in Judea and Samaria. We do not produce any of the food ourselves.

All of the items we include in our boxes are certified kosher under different rabbinical supervisions. Some of the supervisions of our products include the following:

Badatz Eidah Charedit
Badatz Beit Yosef
Mehadrin Rav Avraham Rubin
Mehadrin Rav Eliyahu Abba Shaul
Mehadrin Rav Eliezer Altschuler
Hashgachat Rav Dov Lior
Badatz Iggud Rabbanim
Rabbi Y. Abba Shaul – Gush Etziyon
Rabbi S. Drori – Kiryat Shmonah
Orthodox Union

Lev HaOlam does our best to provide high standard kosher items in our packages.

Additionally, we are always on the lookout for new items to include, so the supervisions will not always be the same as listed, but they will be of similar standards.

If you are concerned with the level of Kashrut of your package, please contact our team about receiving an all Mehadrin Package.

Can I cancel my subscription?

Yes, you can always cancel your subscription, at any time for any reason. All cancellations can be emailed to support@levhaolam.com.

What do I do if an item in my package is broken or missing?

We work hard to ensure that you get to enjoy the best that Israel has to offer. We pack everything to the best of our abilities. Items may get damaged during shipment. Please contact us at support@levhaolam.com if anything in your package is damaged or missing, and we will address the matter immediately.

Can I send one of my packages to a friend?

. Yes. When subscribing, please provide the address of the recipient in the comments section of the subscription form.

What do I receive in my package?

The Lev HaOlam team carefully selects a variety of products to fill your monthly package.  Specific products vary from package to package, but the items Lev HaOlam chooses consist of boutique chocolates, sweets, olive oil, tea, cosmetics, wine, dried fruits, artisan ceramics and Judaica. Your package forms a direct connection between you and the producers that make it happen.

When Will My Package Arrive?

The packages are sent at the beginning of each month. Subscriptions received up until the final day of the month, will be shipped during the first week of the following month. *Example: All registrations between July 1st –July 31st will be shipped during the first week of August.

How can I track my package?

Tracking information is usually available around the 5th of each month (after the packages have been shipped).  Feel free to email us at Support@LevHaOlam.com and we will be more than glad to send you your tracking information.

Are the Packages Kosher?

All of the food items we buy are packaged items and are purchased from other companies located in Judea and Samaria. We do not produce any of the food ourselves.

All of the items we include in our boxes are certified kosher under different rabbinical supervisions. Some of the supervisions of our products include the following:

Badatz Eidah Charedit
Badatz Beit Yosef
Mehadrin Rav Avraham Rubin
Mehadrin Rav Eliyahu Abba Shaul
Mehadrin Rav Eliezer Altschuler
Hashgachat Rav Dov Lior
Badatz Iggud Rabbanim
Rabbi Y. Abba Shaul – Gush Etziyon
Rabbi S. Drori – Kiryat Shmonah
Orthodox Union

Lev HaOlam does our best to provide high standard kosher items in our packages.

Additionally, we are always on the lookout for new items to include, so the supervisions will not always be the same as listed, but they will be of similar standards.

If you are concerned with the level of Kashrut of your package, please contact our team about receiving an all Mehadrin Package.

CONTACT US

Please fill in the below contact form and we will get back to you as soon as we can.