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Refund policy

You can apply for a refund in the following cases:
1. You are not satisfied with the quality of the package you received
2. The package has been in transit for more than 6 weeks with no update
3. If the package is damaged or incomplete

To request a refund:
1. Inform us of the problem, preferably by sending a clear description along with photos, videos or screenshots (if available) to our customer care email:
2. Wait for our customer care team to get back to you – typically within 1-3 days
3. Once confirmed, your money will be sent to the payment method you used at checkout. It usually takes up to 7 working days for the refund to be fully processed, In rare cases, it may take up to 14 working days

Cancel Policy

You can cancel your subscription at any time for any reason. To do this, just let us know your intentions to cancel by emailing us:

Note! If the money was debited in a current month, you can’t get a refund and the package will be delivered.


What is the maximum time limit for requesting a refund?
We accept refund requests up to 30 days after you have received the items.

It’s been more than 14 working days and the money hasn’t been returned. What should I do?
If 14 days have passed since the day your refund was intitally issued, kindly write to us at – we will investigate and provide you with a solution

How can I cancel a friend/relative’s subscription?
If you wish to cancel a friend/relative subscription for which you are paying for – kindly email Be sure to include as much information as possible, including the name of the package addressee as well as their phone number and email if available.

How do I get a refund for an annual subscription?
If you have subscribed for an annual subscription (VIP), and need to cancel your subscription mid-year, kindly email us: We will cancel your subscription and refund the balance (for packages that have not been processed and shipped)